At Vicious Queen Hair Collection we maintain prominent asurrance of our products . All of our hair is composed and professionally packaged at one factory. Everything goes through an extremely diligent process to make sure you are receiving the finest quality product possible. All hair orders are carefully inspected before shipping. It is our priority to make sure you are completely pleased with your purchase. NO EXCHANGES OR REFUNDS ARE ALLOWED. 

THERE IS A 24 HOUR GRACE PERIOD FROM THE TIME YOU PLACE YOUR ORDER TO MAKE ANY CHANGES OR REQUEST ANOTHER SERVICE. 

SHIPPING

We ship our packages through USPS Priority mail within the United States. Shipping cost may vary depending on how many items has been purchased ,however the flat rate shipping cost is $25. Processing time usually takes about 4-5 business days and shipping takes 2-3 business days. As soon as your order has been shipped, tracking information will be available via email. PLEASE KEEP IN MIND THATS ONCE YOUR ORDER HAS SHIPPED WE ARE NOT RESPONSIBLE FOR TRACKING YOUR SHIPMENT!

STORE PICKUP   

We offer pickups as an option to our local supporters. If you are located in the Houston area you have the option to set up a pick up time. Picks up take about 4-5 business days before the are available for pickup. Once your order has been placed the address where you will be picking up your order, will be emailed to the email provided. When your order is ready to be picked up and email will be sent out with available dates and times to pick up. Please respond to the email within 24 hours. NO SAME DAY PICK UPS ARE ALLOWED.